One more way to keep you safe
We are now integrating multi-factor authentication (MFA) into our Client Portal (web browser only) to add an extra layer of security for your accounts.
About multi-factor authentication (MFA)
MFA is a 2-step validation process requiring you to provide 2 types of information to confirm your identity.
It provides an additional layer of security to the sign-in process in order to ensure it is really you who is trying to access your accounts and reduces your risk of becoming a victim of identity theft, online fraud and account hacking.
How does it work?
When logging into your Client Portal (web browser), you will be prompted to enter your username and password, followed by the security code that will be provided to you through the authentication method you have selected.
Authentication methods available to generate your security codes
There are four methods for generating your security codes. One method is sufficient; however, you may set up more than one method.
Note that a security code can only be used once. A new code will be required at every login.
Set-up takes just a few minutes. Click on a method below to find out how to set it up.
Why did Investia implement multi-factor authentication (MFA)?
Investia has integrated multi-factor authentication (MFA) into its Client Portal to add an extra layer of security for clients’ accounts. This is to ensure that it is really you who is trying to access your accounts. It also reduces your risk of becoming a victim of identity theft, online fraud and account hacking.
Is it mandatory to use MFA?
Yes, it is. Investia, as well as the entire iA Financial Group of Companies, is implementing this security mechanism, which is being adopted more and more throughout every major company.
Why do I have to use MFA and get a security code at each login?
The protection your Client Portal offers ensures it is really you who is trying to access your accounts at each login. It is important for Investia that its clients are protected anytime they are logging into their portal to access their accounts.
Do I need a mobile phone to use multi-factor authentication?
No, you don't need a mobile phone to receive one-time security codes. You can also use a landline to receive your code by voice message.
How many phone numbers can I add for multi-factor authentication?
You can only enter one phone number per authentication method.
How often will I be required to complete the multi-factor authentication verification?
The Client Portal will allow you to select an option of not having to complete MFA in a consecutive 2-hour span after your first log in on a given day. However, if you log in after more than 2 hours, you will be required to complete the MFA verification.
How long is my one-time security code valid?
Codes received via SMS and voice call are valid for 5 minutes.
Why can’t I receive one-time security codes by email for multi-factor authentication?
One-time security codes through SMS or voice message provide a higher level of security to protect your Investia account information.
What if I am travelling outside of the country? Will I still be able to access my Client Portal?
Yes, your account can be accessible across Canada, in the United States and in most countries.