Investia has integrated multi-factor authentication (MFA) into its Client Portal and mobile app to add an extra layer of security for clients’ accounts. This is to ensure that it is really you who is trying to access your accounts. It also reduces your risk of becoming a victim of identity theft, online fraud and account hacking.
Yes, it is. Investia, as well as the entire iA Financial Group of Companies, is implementing this security mechanism, which is being adopted more and more throughout every major company.
When 3 consecutive logins are made from the same device, browser and location, you will be provided with an option to not complete MFA for 30 consecutive days. If there are changes in any one of the items (device, browser and location) during the 30-day period, you will be prompted to complete MFA.
No, you don't need a mobile phone to receive one-time security codes. You can also use a landline to receive your code by voice message.
You can only enter one phone number per authentication method.
The Client Portal will allow you to select an option of not having to complete MFA in a consecutive 2-hour span after your first log in on a given day. However, if you log in after more than 2 hours, you will be required to complete the MFA verification.
Codes received via SMS and voice call are valid for 5 minutes.
One-time security codes through SMS or voice message provide a higher level of security to protect your Investia account information.
Your account(s) are accessible through the Client Portal or mobile app across Canada, in the United States and in most countries.